Software

The KIX Pro Business - Cloud - The entry point for your professional technical customer service.Consisting of:KIX - the browser-based service system for IT and technical service Standard system without additional modulesCustomer-specific settings within the framework of configurationalways use the latest version of KIX through included update service 99% uptime of the cloud service (refered to one year) Datacenter & Managed Services certified according to ISO/IEC 27001:2005 secure operation according to German standard (Datacenter in Germany) secure, encrypted access through included SSL certificate Support level 12x5 Service time: Mon-Fri 8-20 Uhr (except Saxon and national holidays)Reaction time:Critical fault: 4 hrs.Normal fault: 8 hrs.General service request/function requests: 24 hrs.Solution time for faults: 24 hrs. 2 support incidents/month (corresponds to 24 per year) Unused support incidents (per year) are automatically converted into a maintenance contribution for the further development of the standard software KIX (Pro, Cloud). Initial notification by e-mail and telephone 25% discount on standard KIX Pro administrator training; free participation in tech updatescontract period: 12 months (1 year)Following graduated prices apply:up to 20 agents: 33€21-50 agents 30€51-100 agents 27€101-200 agents 24€> 200 agents: 21€The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month. The smallest billing unit is one agent per month. The administration user is always charged. Additional administrator and user accounts that a service provider creates in the system on behalf of the client are also subject to a charge.The term starts after the assignment of the KIX Cloud environment. The billing period begins with the start of the term.The contract period is tacitly extended by 1 year if not cancelled 3 months before the end of the contract period.

Extension of the existing maintenance contract for KIX Pro Business with additional 12 calls  in the current term year.The scope of the support is described in this offer.The call extension will not be automatically extended.

Extension of the existing maintenance contract for KIX Pro Business with additional 12 calls  in the current term year.The scope of the support is described in this offer.The call extension will always be automatically extended for another year unless it is terminated with a notice period of three months to the end of the service period.

Essential functions of the KIX module Connect baramundiKIX retrieves device and software information (apps) from the baramundi Management Suite by baramundi software AG synchronizing this information into its own CMDB by creating/updating config items. Any related updates in baramundi will be synchronized to KIX automatically. KIX accesses baramundi read only mode, thus keeping any information unchanged.Requires baramundi version 20 (with active bConnect) Requirement for use of add-on module: at least KIX Pro Release 18.20Following graduated prices apply:up to 20 agents: 2,50 €,21-50 agents: 2,00 €,> 50 agents: 1,50 €, The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended. 

Essential functions of the KIX module Connect DatabaseData integration and import from external software systems to KIX via database access (supported DBMS are for example PostgreSQL, MariaDB, MS SQL Server)Possible examples for application:Show customer data and backlogs from a CRMShow inventory from an ERPImport asset data from an ERPImport contact-/organisation data from a CRM (available from Release 18.21)Requirement for use of add-on module: at least KIX Pro Release 18.20Following graduated prices apply:up to 20 agents: 2,50€,21-50 agents: 2,00€,> 50 agents: 1,50€, The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended. 

Essential functions of the KIX module Connect opsiKIX retrieves the device data from opsi (uib GmbH) and creates them as its own assets in KIX. Any related updates in opsi will be synchronized to KIX automatically. Integration or import & update of device data from opsi into KIXRetrieving opsi device data and creating assets in KIXUpdate of assets and asset information in KIX in case of changes in the opsi systemDisplay of linked asset data at ticketsAll asset information is maintained in opsi Version 4.2 of opsi is requiredRequirement for use of add-on module: at least KIX Pro Release 18.26 Following graduated prices apply:up to 20 agents: 2,50 €,21-50 agents: 2,00 €,> 50 agents: 1,50 €, The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended.

Essential functions of the KIX module Connect WebserviceData integration and import from external software systems to KIX via webservice accessBidirectional data exchange between KIX and external software systems via web service (JSON)Connect Webservice enables KIX to send requests to third party systems based on defined events or to send information to these systems. The initiative comes from KIX, KIX acts actively.Possible examples for application:Show customer data and backlogs from a CRMShow inventory from an ERPImport asset data from an ERP or a different asset management softwareTransmission of customer data to a CRMTransmission of account data to an ERPRequirement for use of add-on module: at least KIX Pro Release 18.24 Following graduated prices apply:up to 20 agents: 5,00 €,21-50 agents: 4,00 €,> 50 agents: 3,00 €, The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended.

The following applies to the „Intranet-Extension“:it is necessary for the connection of specific directory services, mail systems, data sources or similar, which are located in the customer network and are not directly accessible via the Internetincludes the setup of an ipsec-based VPN from the KIX Pro Business - Cloud - instance to the customer network as well as its operationthe coordination of the VPN connection parameters takes place bilaterally and is subject to cooperationAn existing KIX Pro Business Cloud contract is a prerequisite for the provision of this intranet extension.The term is identical to the term of the KIX Pro Business Cloud contract.Invoicing takes place monthly in arrears.

Essential functions of the KIX module ITIL practicesCompletely preconfigured ITIL 4 workflows directly from project practiceAfter package installation, the following workflows are immediately ready for use:Incident ManagementIncidentIncident - MajorIncident - SecurityChange ManagementChangeChange - EmergencyBusiness Continuity ManagementBusiness Continuity PreparationProblem ManagementProblemService Request ManagementService RequestWith ITIL Practices you will receive 3 additional asset class definitions for:ProjectAgreementData Processing AgreementIn addition, the add-on module adds 3 new FAQ categories (Workaround, KnownError and Disaster Recovery Plan) as well as numerous standard reports for the evaluation of important ITIL 4 KPIs (Key Performance Indicators).Requirement for use of add-on module: at least KIX Pro Release 18.24 Following graduated prices apply:up to 20 agents: 7,50 €,21-50 agents: 6,00 €,> 50 agents: 4,50 €, The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended.

Transfer mailbox for transferring messages to and from KIX Pro Business - Cloud.The service is an alternative to an existing mail server or provides a mailbox if no mail server is available. Billing is monthly in arrears. The term starts after ordering the KIX Cloud Mailservice. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered Mailservice is intended. The billing period begins with the start of the Mailservices' term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered Mailservice is intended.

Essential functions of the KIX Maintenance Plan modulecomplements KIX Pro with important features for setting up, planning and monitoring maintenance tasksconfiguration and maintenance of time-based (cyclical) maintenance plans for assets/devicesExplicit or search profile-based assignment of maintenance plans to assets/devicesPreview of foreseeable maintenance tasks as list or calendarDisplay of maintenance tasks (preview, planning, completed) at asset/device as list and calendarAutomatic creation of maintenance/maintenance orders with templates, checklists, form fields, etc.Possibility for comprehensive documentation of on-site appointments, maintenance work and working hours Following graduated prices apply:up to 20 agents: 5,00 €,21-50 agents: 4,00 €,> 50 agents: 3,00 €, The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended.