ITIL practices (per month / agent) Add On-Provisioning in latest KIX Cloud standard version. Contract duration identically to the cloud instance

Essential functions of the KIX module ITIL practices

• Completely preconfigured ITIL 4 workflows directly from project practice
• After package installation, the following workflows are immediately ready for use:
  • Incident Management
    • Incident
    • Incident - Major
    • Incident - Security
  • Change Management
    • Change
    • Change - Emergency
  • Business Continuity Management
    • Business Continuity Preparation
  • Problem Management
    • Problem
  • Service Request Management
    • Service Request
• With ITIL Practices you will receive 3 additional asset class definitions for:
  • Project
  • Agreement
  • Data Processing Agreement
• In addition, the add-on module adds 3 new FAQ categories (Workaround, KnownError and Disaster Recovery Plan) as well as numerous standard reports for the evaluation of important ITIL 4 KPIs (Key Performance Indicators).
• Requirement for use of add-on module: at least KIX Pro Release 18.24

Following graduated prices apply:

• up to 20 agents: 7,50 €,
• 21-50 agents: 6,00 €,
• > 50 agents: 4,50 €,

The invoice is issued monthly in arrears on the basis of the maximum number of Service Agents with access rights (valid agents in the system) in the relevant billing month identical to duration of the cloud application. The smallest billing unit is one agent per month.

The term starts after ordering the KIX Cloud AddOn. An existing KIX Cloud contract is a prerequisite. The term is identical to the term of the KIX Cloud contract for which the ordered AddOn is intended. The billing period begins with the start of the AddOn's term.

The contract has the same extension and termination periods as the KIX Cloud Contract for which the ordered AddOn is intended.