Participation in the open standard KIX Pro training Level 101 "KIX User" (price per training and participant)
Product number:
23025-22
KIX Pro 18 "KIX User"
With its comprehensive functions, KIX offers THE solution for YOUR successful service management. The software is extremely flexible and adapts smoothly and efficiently to existing workflows in IT and technical customer service.In our basic training course "KIX User", we show you the practical application of KIX in the agent and self-service portal. Numerous best practice examples as well as tips & tricks complement this special user training.
Training contents (excerpt):
- Introduction to KIX Pro (terminology/vocabulary)
- Setup wizard, ways to create tickets
- Overview of the agent portal
- Using the Self Service Portal
- Ticket creation and processing (default actions and templates)
- Customer data maintenance
- Asset Management / asset data maintenance
- Service Catalog Management
- Use of reporting (retrieval of reports)
Important: Please enter your KIX customer number in the "Enter voucher code" field and confirm it by clicking on the tick. You will then receive the participation discount agreed in your maintenance contract.
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